Help and support

Help and support

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Before you get in touch, you might be able to find a solution right here:
View your PIN

Get a reminder if you’ve forgotten your PIN, using Online Card Services.

Account information

Check your balance, payment due date, recent transactions and more, with Online Card Services.

Change your details

You can manage all of your contact details, and preferences easily in Online Card Services.

Contact details

nuba is a trading name of MBNA Limited. If you want to contact us, our details are:


General enquiries (including lost/stolen cards and card information):
03456 062 062

(+44 1244 659 005 from outside the UK).

MBNA Limited, P.O. Box 1004,
Chester Business Park, Wrexham Road,
Chester, CH4 9WW.


To request a balance or money transfer:
0800 933 944

Experiencing financial difficulties:
0800 028 0690

Typetalk telecommunication for the deaf:
18001 0800 062 062

To pay by debit card or to set up a Direct Debit:
03456 062 062

To pay by cheque:

make your cheque payable to MBNA Limited and remember to write your card number on the front in the top left-hand corner. Send it to:
Card Services, Thynne Street, Bolton, BL11 1AZ.

Travel Assistance Services, provided by International SOS Assistance (UK) Limited: 0800 085 5928 (+44 1244 659 005 from outside the UK).


Complaints procedure:

nuba credit cards are issued by MBNA Limited. Registered Office: Stansfield House, Chester Business Park, Chester CH4 9QQ. Registered in England and Wales under company number 02783251. Authorised and regulated by the Financial Conduct Authority. MBNA Limited is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2009, Register Number: 204487 for the provision of payment services. nuba is a trading name of MBNA Limited. Calls may be monitord and/or recorded for quality and training purposes and for compliance with regulations.