We believe our services should be accessible to every one of our customers.
We make updates to our websites regularly, following universal usability and design principles, as well as priorities one and two of the World Wide Web Consortium® (W3C).
Navigate by headings
We've structured our website so that each section on each page is labelled with a heading, which screen readers can identify, helping you to find information easily.
Descriptive link text
We use descriptive link text wherever we can. If that’s not possible we'll include additional text before or after the link which can be picked up by screen readers, making the link destination clear for everyone.
Upgrade your Adobe® Reader®
PDF files created in Adobe Reader version 4.0 or earlier aren’t compatible with screen readers, so we only create PDF files for version 5.0 or over. To open them, you’ll need at least Adobe® Reader® version 5.0.
If we display video content, wherever possible we’ll also supply a written transcript.
Improving online visibility
You can update your browser settings to control the size of text displayed on the websites you visit. Search online for information about changing the settings in your preferred browser.
The footer of mbna.co.uk includes an accessibility switch, giving you the option to view a standard (white and blue) or a high contrast (yellow and black) version of the website.
If you need to contact us by phone, but you have a hearing or speech impairment, there are a range of secure text phone (Minicom) services available in the UK. Search online, or contact your provider for information.
By dialling a unique prefix, our representatives will know they’re on a text call… an operator from your selected service provider will then join the call to relay the conversation between us and you.
Letters and other communications
We can send communications to you in a range of formats, including large print, Braille and audio CD. Please contact us if you’d like to discuss your needs.
To ensure all correspondence is sent in your preferred format, your account will be given a unique reference and an MBNA PO Box address.
Need a hand from someone else?
If you’d like to nominate a third party to deal with us on your behalf, you can send us a letter of authority. To find out more, please contact us. We may accept verbal authority on a case-by-case basis.